Cloud IVR
Advanced Cloud IVR Solutions for Seamless Business Communication
Our Cloud IVR solutions are designed to help businesses manage high call volumes, automate customer interactions, and provide a seamless experience across multiple communication channels. By leveraging the power of cloud technology, our IVR systems offer unmatched scalability, flexibility, and reliability, making them the perfect solution for businesses of all sizes.
Advanced Features
Our systems come with advanced features designed to improve communication efficiency.
Reliability and Security
With a Cloud IVR system, businesses benefit from high levels of reliability and security.
Cost-Effective
One of the biggest advantages of a Cloud IVR System is its cost-efficiency.
We offers Types of Cloud IVR Service
When selecting a Cloud PBX phone system provider, it’s important to consider several factors to ensure you’re getting the best service for your business needs.
Customizable IVR
TechInfo Cloud IVR can be customized as per your business need. Define your personalized IVR flow, IVR script, customer greetings, music hold etc., with few clicks by yourself.
Insightful Dashboard
Get insight of all call activities on a single dashboard. Monitor agent performance, track agent calls and analytics to improve the customer service.
Third-Party Integration
TechInfo Cloud IVR easily integrates with CRM, SMS, WhatsApp, Truecaller and Payment Gateway for effective communications and business process.
Multi-level IVR
Create multi-level and sub-level as per your business requirement for better call handling.
Multilingual Support
With Multi-language voice support, calls are handled more efficiently and economically without human intervention. Let your customer hear your brand talking to them in their local language.
Text to Speech Conversion & Speech Recognition
Alter your script anytime and as required to generate effective voice recording for your IVR. Speech Recognition technology allows callers to respond to prompt messages in spoken language which eases the navigation through the menu.
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Why Choose Our Cloud IVR Services?
Easy to use and Reliable
Different industries have unique requirements when it comes to customer interaction. We understand these specific needs and offer customized IVR solutions that cater to a variety of sectors, including healthcare, finance, retail, hospitality, and more. Our IVR systems are tailored to address the unique challenges of each industry, helping you provide better service and improve customer satisfaction.
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Improved Customer Experience
A well-designed IVR system ensures that customers can quickly access the information or assistance they need. Our Cloud IVR services allow you to create intuitive call flows that guide customers to the right department or self-service option, reducing wait times and improving overall satisfaction. Whether your customers need help with inquiries, billing, or support, our IVR systems offer a seamless and efficient experience.
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Cost-Effective and Scalable
Cloud IVR systems are a cost-effective solution compared to traditional, on-premise IVR systems. By leveraging the cloud, there’s no need for expensive hardware, maintenance, or upgrades. Our services are fully scalable, allowing businesses to adjust their IVR capabilities as they grow. Whether you have a small business or a large enterprise, our Cloud IVR services can easily scale to meet your evolving needs.
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Advanced Call Routing and Management
With our Cloud IVR services, businesses can implement intelligent call routing to ensure that customers are directed to the appropriate department or agent. Our IVR systems support various routing strategies, including skill-based routing, time-based routing, and geographic routing. This results in quicker resolutions, improved agent productivity, and a more organized approach to handling customer inquiries.
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Integration with CRM and Other Systems
Our Cloud IVR systems seamlessly integrate with your existing Customer Relationship Management (CRM) software and other business systems. This integration allows for real-time access to customer data, helping your agents provide personalized service and manage interactions more effectively. Whether it’s for customer authentication, account management, or order tracking, the integration capabilities of our Cloud IVR enhance the overall customer experience.
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Multi-Channel Support
Today’s customers use various communication channels, from traditional voice calls to digital platforms like chat and SMS. Our Cloud IVR services support multiple channels, allowing you to provide a consistent and cohesive experience across all platforms. This flexibility ensures that your customers can reach you through their preferred method, while still benefiting from the efficiency and automation of an IVR system.
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24/7 Availability
One of the most significant advantages of using Cloud IVR is the ability to offer 24/7 customer support. Your customers can access self-service options at any time, whether it’s checking account balances, booking appointments, or obtaining information. By automating these tasks, your business can provide continuous service without the need for round-the-clock staffing.
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Data Analytics and Reporting
Our Cloud IVR services include powerful reporting and analytics features that provide valuable insights into your customer interactions. You can track call volumes, response times, customer behavior, and more. These data-driven insights allow businesses to optimize their call flows, enhance performance, and make informed decisions based on real-time data.
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Internet of Things
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Frequently Asked Questions (FAQ)
These FAQs will help clarify common inquiries for potential clients considering your Cloud IVR services.
Yes, you can book a demo by filling a webform provided or sending us a mail at sales@techinfo.com.ro
Cloud IVR works on pay as you go model. Please contact us at sale@techinfo.com.ro
Yes you can use your existing number for IVR services
Setting up a Cloud IVR takes minimal time and can activate remotely.
Please contact us at sales@techinfo.com.ro for more information
IVR, stands for interactive voice response, is a technology that allows businesses to connect with consumers using pre-recorded voice messages and DTMF / voice input through a keypad to automate inbound calls. OBD is a outbound dialing used for marketing-based communication channel to engage with customers for offers, promotions, billing reminders, appointment booking etc.
Major Types of IVR available are , Inbound IVR, Outbound IVR, Premise based IVR (require to installed in office premises) and Cloud IVR – Hosted in cloud
IVR voice blasting is a combination of IVR service and voice blast. It is a great tool to capture leads and connect with leads immediately. The technology allows pre-recorded voice messages to broadcast automatically to mass of audience and capture the response from targeted customers.
TechInfo IVR can integrate with third party payment gateways that have security and compliance measures to protect customers details. This feature allows the customers to make payments for bills, fees, etc. over the phone without agent intervention.
An IVR call flow is the path or flow chart to take inputs from customer before routing to correct department or agent.
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